AVP, Item Processing - Indianapolis, IN or Albany, NY


Oversee the management of the item processing operations, for both incoming and outgoing cash letters, research and adjustments, and the oversight of the payment product lines within the organization.  Provide quality products and service to member credit unions.  Ensure the completion of all operational functions in compliance with corporate and regulatory policies and procedures.

Responsibilities include but are not limited to:

• Oversee the management of daily operations of the item processing facility to ensure adherence to corporate deadlines, policies and procedures, as well as relevant regulations.  Recommend changes that would benefit the corporate and the members.
• Ensure adherence to all corporate office security procedures.
• Maintain or recommend changes to internal controls in order to limit number of audit exceptions for all areas of responsibility.
• Create and oversee the product management and development process for payment system products.
• Oversee the management of cost center budgets, reviewing monthly income/expense reports and explaining budget variances.  Ensure timely approval of all office invoices.
• Prepare standard monthly report for use by management, including verified statistics.
• Verify all statistics as accumulated by department and advise upper management of key trends.
• Serve as a member of the Payment Management Team, participating regularly in scheduled meetings.
• Participate in setting and achieving Department Goals.
• Oversee staff development with proper adherence to corporate/department training programs or goals.
• Ensure that working atmosphere in office provides employees with a favorable working environment.
• Attend staff, district and other special meetings, as needed. 
• Ensure BCP test plans are current and tested.
• Oversee all item processing areas to ensure that a high level of service is provided to member credit unions at a reasonable cost. 
• Monitor new technologies/operating practices and their applicability to processing methods to ensure that the most efficient and cost effective processes are utilized.
•  Ensure adherence to all government and Federal Reserve Bank Regulations relating to correspondent services and item processing regulations governing correspondent services.
• Ensure adherence to record retention.  Ensure proper storage measures are followed while sensitive materials are stored on-site.
• Ensure proper maintenance of equipment and request service when needed. Maintain records of maintenance performed.
• Participate on project teams as requested.
• Participate in or coordinate special corporate-wide projects as assigned by Item Processing Management.

Individual will be responsible for the supervision of the management of the item processing areas (inclearing, proof/transit, VIP and research) of Members United at their designed regional office.  Individual is responsible for the overall direction, coordination, planning, staffing and evaluation of item processing activities at their individual site. Individual will carry out managerial responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include assisting management with the interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

• Bachelor’s degree and/or five years of related operations experience including three years in item processing field and in a supervisory capacity. 
• Individual will possess excellent math, interpersonal, PC, time management, organizational and communication skills. Ability to work independently, meet deadlines and maintain a high level of confidentiality.
• This position description is not a complete statement of all duties and responsibilities comprising the position.  It contains only facts necessary to evaluate the position on a fair basis.

LANGUAGE & MATHEMATICAL SKILLS

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, and volume.  Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY

• Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

OTHER SKILLS & ABILITIES
• Consistently completes tasks and follow-up in a timely manner while providing work product, which is almost always error free.
• Exhibits work habits which follows safety and conduct rules, other regulations and adheres to company policies. Effectively utilizes materials and time in performance of job responsibilities.  Uses methods and techniques for carrying out job duties within resource means. 
• Focuses on building relationships through open and honest communication.  Strive to create an environment of trust and understanding.  Demonstrates consideration of and appreciation for colleagues, members/customers and business partners.  Holds high esteem for others in daily interactions.
• The extent to which an employee’s work is accurate, thorough and neat.  Performs in a manner that is recognized outside of his/her department or work unit. 
• Makes significant contributions to the company/department beyond those identified in assigned goals or job responsibilities.
• Demonstrates the ability to perform work with little or no supervision.  Initiates activities to accomplish individual and organizational goals and objectives.  Takes ownership of and accepts responsibility for individual contribution to the organization.
• Initiative – Seeks new challenges and responsibility.  Self-starter and finisher.  Persistent in overcoming obstacles.
• Judgment – Consults with others in dealing with difficult situations.  Understands the scope of their responsibility and considers alternatives/consequences before taking action.  Does not procrastinate. 
• Recognizes errors and works to correct them when identified. 
• Creativity –Tries new ideas and approaches.  Flexible in dealing with different viewpoints and styles.  Deals well with uncertainty and ambiguity.  Has the ability to learn and continue to learn throughout one’s career.

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