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Web Session
(Detailed instructions will
be provided upon registration)
Workshop Fee:
$99.00 Per Person
($150.00 per person if not
a Members United ACH user)
Credits:
3 credits available
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It is vital that your retail staff have a good understanding of all the ACH
applications and products that affect your consumer and corporate customer accounts.
Resolving Customer Service Issues, designed for your retail staff and/or designated trainer will
cover the most common consumer questions and complaints regarding electronic payment
applications including: ARC, BOC, POP, PPD, RCK, WEB, TEL, CCD and ineligible Business
checks. Participants will review the authorization requirements for each application, review
strategies for helping consumers understand why a transaction affected their account and
examine ways to mitigate risk by examining proper internal exception handling procedures.
BONUS! Attendees receive a train the trainer handbook consisting of case studies and ready-to use material to train your entire staff! |
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Who Should Attend: ACH Personnel
Suggested Prerequisite: None
Advance Preparation: None
Course Level: Basic
Instructional Method: Web Session
Cancellation Policy: No
charge for substitutions. Full refunds will be made if cancellation
is received five days prior to workshop dates. Members United
reserves the right to cancel the session due to lack of participation.
Advance notice will be given if the workshop is cancelled. Questions
regarding refund, complaint and program cancellation policies,
should be directed to Marietta Fortier at (800) 782-2431, ext. 2647.
Registration Deadline: Five
days prior to the workshop date
Questions? Contact Marietta Fortier at (800) 782-2431, ext. 2647.
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